So unfortunately, like many Rock Band players, our guitar broke about a month ago. No problem, we have Guitar Hero 3 backups, so we’ll send it off for repair. Additionally, rumor is that you get a free EA game, so sure, we’ll take free stuff. So my roommate packaged up the guitar in a box (opting to not pay for immediate gratification, which was an option), and sent it off. We waited a few weeks, nothing happened, although the repair status on the website changed, so we anticipated that some sort of witchcraft was occurring deep in the EA support labs.
And boy were we right, at least about the witchcraft. Yesterday, a small box shows up for my roommate. He wasn’t expecting any porn (or so he claimed), so he was mystified what it could be. Could it be anthrax? Explosives sent from a jilted ex girlfriend? Delicious candy sent from Santa? Nope, it was a foot pedal. Apparently EA’s version of customer support was to transmute our guitar into a foot pedal. My roommate is now trying to find a way to talk to EA and explain this to them, which is being hampered by the fact there’s no actual support phone number to call.
This should make for a good ongoing saga.