After recovering from a brutal hangover Sunday morning, I set out with my roommate obtain Guitar Hero 3. Now, due to past horrific experienced with Best Buy, I had first sought to order it from Amazon.com, but was told I would not receive said game until mid November. This was deemed unacceptable. So we headed to Best Buy.
Upon arriving, we found, to our glee, a fully stocked display of Guitar Hero 3 games. I quickly grabbed two copies for the Xbox 360 (one for me, one as a gift for a friend), and my roommate grabbed an extra guitar. As I walked away from the display, I was accosted by a Best Buy employee, who, seeing two of us, informed me that there was a one-per-customer limit. I handed my extra copy to my roommate and the employee was sated.
We headed to the checkout, and I tried to pay for both copies of the game, explaining to the cashier that there were two of us, so no Best Buy laws were being broken, and that if my roommate paid for the other copy, it’d then inconvenience me cause I’d have to give him $100 in cash. The cashier refused, stating “one per customer.” I asked again nicely, pleading for rationale behavior. I might as well have been negotiating with a tree. In frustration, I handed the second game to my roommate and paid for mine.
Now my roommate goes to pay. He has a Guitar Hero 3 game, and an extra guitar. He is informed that there is a limit of one per customer. My roommate explains he has a controller and a game, and inquires if it’s “one guitar” per customer limit. The Best Buy cashier says “yes.” Both of our heads exploded in shock, and then the Best Buy guy, through what I can only assume is the intervention of Jesus, realizes that it’s not actually two games, so he can sell them. As he’s ringing my roommate up, another Best Buy employee comes up, and asks the cashier “Why are you selling them two games, there’s a limit of one per customer.” The cashier informs her haughtily “It’s a game and a controller, not two games.” I then utter, loudly, “Yeah, any idiot can see THAT.” Astoundingly, we weren’t harangued by the guy at the exit who makes sure you aren’t stealing stuff, but I really thought we would be.
This is a classic case of a store allowing a policy get in the way of common sense. They didn’t prevent any perceived hoarding, all they did was manage to create ill will in two customers. We weren’t trying to break any of their “laws”, either–there were clearly two of us–and for them to reason out what we were doing was legit would have cost them all of 20 neurons of computational power, which is 20 neurons too many for your average Best Buy employee.